Privacy Policy

Effective Date: January 1, 2014 | Last Updated: April 4, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Parthenon Properties, LLC dba YourPark Communities ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

We appreciate your trust in using our messaging services at Parthenon Properties, LLC dba YourPark Communities. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information Collected

Mobile Phone Number: We collect your mobile number when you engage with our platform, submit requests (like maintenance or showing appointments), register for tenant services, or seek further details through online forms. The primary use of your phone number is for sending and receiving text messages related to our services.

Additional User Data: Any information you voluntarily provide to improve your experience with us, such as feedback, contact information, or personal preferences, may also be collected.

2. Purpose of Using Your Data

Your information is used to:

• Deliver text messages and updates about our services.
• Enhance service quality and improve user interactions.
• Respond to inquiries and provide necessary customer support.
• Occasionally send out promotional offers, important alerts, community news, and event details.

3. Message Content

Messages may include promotions, urgent alerts, event notices, and community news. Standard messaging rates may apply, and the number of messages may vary.

3A. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including leasing inquiries, appointment reminders, community updates, and customer support.

• Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
• Opt-Out: Reply "STOP" at any time to cancel. You will receive one final confirmation, then no further messages unless you re-opt in.
• Message Frequency: Varies based on your interactions with us. Messages are directly related to services you have requested.
• Help & Support: Reply "HELP" for assistance or contact us at privacy@yourpark.com or 512-200-4664.
• Carrier Disclaimer: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.
• SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We take reasonable precautions to protect your information from unauthorized access. However, as no method of internet or electronic storage is fully secure, we cannot guarantee absolute protection.  We do not sell or share your information with third parties for marketing.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. 

5. Opt-Out Process

You may stop receiving messages from us at any time by replying "STOP" to any text. For further assistance, reply with "HELP". To rejoin, sign up as you did initially and we will resume sending messages.

6. Contact Us

If you have any concerns about your data or this policy, please contact us at 512-200-4664.

7. CTIA Compliance

Our messaging services follow CTIA guidelines. Should you have any concerns, feel free to report them by contacting us at the number above.

8. Policy Updates

We may revise this Privacy Policy occasionally to reflect changes in our practices or to comply with legal requirements. If we make significant updates, we will notify you through our website or other communication methods. Your continued use of our services signifies acceptance of these changes.

9. Contact Information 

If you have questions or wish to contact us regarding your data, please email us or use our contact us form on this website.

10. Data Transfer Policy

We do not transfer your information to any external organizations under any circumstances.

11. Data Sharing and Privacy Contact

These terms are provided by Parthenon Properties, LLC dba YourPark Communities as applicable to the property, community, or communication you are engaging with.

12.  Cookies, Tracking Technologies, and SMS Consent Compliance 

We use cookies and similar tracking technologies to support website functionality, analytics, and compliance with SMS messaging requirements. When you submit your phone number through our website, these technologies may capture and store information such as your IP address, device details, pages visited, and the date, time, and source of your submission. This data is used to document and verify your consent to receive text messages, maintain records required by mobile carriers and The Campaign Registry, prevent fraud or duplicate submissions, and improve website performance. We do not sell this information, and it is used solely for operational, communication, and compliance purposes. 

Parthenon Properties, LLC dba YourPark Communities does not sell or share your personal information with any third parties for marketing or commercial purposes.

13. Contact Us

If you have any questions, concerns, or requests related to your privacy or how your data is used, please call us at 512-200-4664, email us, or you may also submit a request through our contact form at https://yourpark.com/contact-us.

Our TERMS OF USE Page.